​ACCESSIBILITY STATEMENT

Last updated: 24 July 2026

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The Flow & Flourish Practice is committed to making our website welcoming and accessible to as many people as possible, including people with disabilities and those who use assistive technologies.

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We want every visitor to be able to access information about our services, complete our wellbeing quizzes, contact the Practice, and navigate our website with confidence.

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Our Commitment

We are continually working to improve the accessibility and usability of our website. We aim to follow recognised accessibility practices and work toward meeting the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

These guidelines explain how digital content can be made more accessible to people with a wide range of visual, hearing, physical, cognitive, speech, language, learning, and neurological needs.

Accessibility Measures

We aim to support accessibility by:

• using clear and consistent headings and page structures;

• presenting information in clear, understandable language;

• maintaining appropriate colour contrast where possible;

• providing alternative text for meaningful images;

• using descriptive text for buttons and links;

• supporting keyboard navigation where the website platform permits;

• ensuring forms include clear labels and instructions;

• avoiding unnecessary flashing, movement, or distracting effects;

• making text readable across desktop, tablet, and mobile devices; and

• regularly reviewing the website as content and features are updated.

Wellbeing Quizzes and Online Forms

Our website includes interactive child and teen wellbeing quizzes, contact forms, and booking features.

We aim to make these tools clear and easy to navigate. If you experience difficulty completing a quiz or submitting a form, please contact us and we will provide the information or assistance through an alternative method where reasonably possible.

You may request assistance by email or telephone using the contact details below.

Compatibility

Our website is designed to work with current versions of commonly used web browsers and devices.

The accessibility of certain features may depend on the browser, device, operating system, assistive technology, or third-party platform being used. For the best experience, we recommend using an up-to-date browser and operating system.

Third-Party Content and Platforms

This website is created and hosted using Wix and may contain features, forms, booking tools, embedded content, maps, videos, payment services, social-media links, or other functions provided by third parties.

While we aim to choose accessible services, some third-party content or functionality may not be fully within our control and may not offer the same level of accessibility as the rest of our website.

Where possible, we will try to provide an accessible alternative upon request.

Known Limitations

Although we continue to improve the website, some areas may not yet be fully accessible. These may include:

• certain interactive Wix features or forms;

• third-party booking, payment, map, or social-media tools;

• older documents, images, or downloadable files;

• video content without captions or transcripts;

• decorative animations or scrolling text;

• colour combinations that require further review; or

• content that has not yet been fully tested with assistive technologies.

We welcome feedback if you identify an accessibility issue that is not listed here.

Assistance and Alternative Formats

If you are unable to access information or use a feature on this website, please contact us. Tell us which page or feature you were trying to use and the type of assistance you require.

Where reasonably possible, we will provide the information in an alternative format or assist you through another communication method.

Feedback and Contact Information

We welcome feedback on the accessibility of The Flow & Flourish Practice website.

If you encounter an accessibility barrier, require assistance, or would like information in another format, please contact:

The Flow & Flourish Practice
Email: fecha@flowandflourish.sg

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Please include:

• the webpage or feature you were trying to access;

• a brief description of the difficulty you experienced;

• the device, browser, or assistive technology you were using, where relevant; and

• your preferred way for us to respond.

We aim to acknowledge accessibility enquiries within [three to five] working days and address them within a reasonable period.

Assessment and Review

The accessibility of this website is reviewed through internal checks and self-evaluation. We may also use accessibility tools available through Wix or other providers to identify areas for improvement.

We will review this Accessibility Statement periodically and update it as the website, services, and relevant accessibility standards evolve.